Terms of service

These terms govern your use of the TRUSTED MARKETING website and any services you engage us to provide. By using this site or entering into a service agreement with us, you agree to these terms.

Who we are

TRUSTED MARKETING Ltd ([Company Number]) is a marketing consultancy registered in England and Wales. Our registered VAT number is [VAT Number]. References to "TRUSTED MARKETING", "we", "us", or "our" throughout these terms refer to TRUSTED MARKETING Ltd.

Our services

We provide the following types of services to professional firms:

• Website design and build - strategy, design, and development of new websites or significant redesigns
• CRM integration - setup, configuration, and integration of CRM platforms (primarily HubSpot) with your website and marketing systems
• Advisory - retained senior marketing expertise on a rolling quarterly basis, covering pipeline health, marketing-to-sales alignment, channel strategy, and commercial direction

The specific scope, deliverables, and timelines for any engagement are set out in a separate Statement of Work or service agreement, which forms part of the overall contract between us.

Payment terms

All invoices are due within 14 days of the invoice date unless otherwise agreed in writing. We reserve the right to pause work on any active engagement where an invoice remains unpaid beyond 14 days.

For website build projects, payment is structured as follows: 50% of the total project fee is due upon signing to commence work, with the remaining 50% due upon project completion and prior to handover of any code, assets, or credentials.

Prices are quoted exclusive of VAT unless otherwise stated. VAT is charged at the rate applicable at the time of invoicing.

Intellectual property

Upon receipt of full payment for a project, all intellectual property rights in the deliverables - including website code, design assets, and written content we create for you - transfer to you.

Until full payment is received, all work product remains the intellectual property of TRUSTED MARKETING Ltd. We retain the right to use completed work in our portfolio and marketing materials unless you ask us in writing not to.

Any third-party tools, libraries, or components used in your project are subject to their own licences, which we will make you aware of during the project.

Confidentiality

Both parties agree to keep confidential any information shared in the course of working together that is not publicly available. This includes business strategies, pricing, client data, and technical specifications. This obligation continues for two years after the end of the engagement.

Limitation of liability

To the fullest extent permitted by law, our total liability to you for any claim arising out of or in connection with our services is capped at the total fees paid by you to us in the calendar month in which the incident giving rise to the claim occurred.

We are not liable for any indirect or consequential losses, loss of revenue, loss of data, or loss of business opportunity, even if we have been advised of the possibility of such losses.

Nothing in these terms limits our liability for fraud, death, or personal injury caused by our negligence.

Termination

Advisory retainers operate on a rolling quarterly basis. To end an advisory engagement, you must provide written notice at least 30 days before the end of your current quarter. If notice is not received within this window, the retainer will automatically roll into the next quarterly period and the full fees for that quarter become due and payable.

Notice must be given in writing by email to the primary contact for the engagement. Verbal notice will not be accepted as valid notice of termination.

For fixed-price build projects, no refund is provided for work already completed or in progress at the point of termination. Any outstanding balance for completed work remains due.

We reserve the right to terminate an engagement immediately if you breach these terms or engage in conduct that we reasonably consider harmful to our business or reputation.

Changes to these terms

We may update these terms from time to time. We will notify active clients of material changes by email. Continued use of our services after changes take effect constitutes acceptance of the updated terms.

Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.